Frequently Asked Questions

For trial orders under 1 Kg (such as a single 250g or 500g pouch), we charge a small flat delivery fee of ₹49 for fast express courier shipping and moisture-proof packaging.

We pack and ship fresh tea directly from our central Mumbai warehouse. Typical delivery times:

• Mumbai & Maharashtra: 1 to 2 days
• Major Metros (Delhi, Bengaluru, Hyderabad, Kolkata, Pune): 2 to 3 days
• Rest of India: 3 to 5 business days via trusted express couriers.

We offer multiple convenient and safe payment methods:

• Instant UPI: Google Pay, PhonePe, Paytm, BHIM, QR code
• Cards & Net Banking: Visa, Mastercard, RuPay, and all major Indian banks
• Cash on Delivery (COD): Available for verified addresses across India.

1. Kadak Chai (CTC Granules): Strongest flavor, deep color, and robust body. Best choice for everyday morning and evening milk chai.

2. Royal Gold Leaf (CTC + Leaf Blend): Premium blend of whole orthodox tea leaves and strong granules for a rich floral aroma and soothing smooth cup.

3. Hotel Master Dust Tea (Commercial Blend): High-yield fine tea dust made for hotels, cafes, and tea stalls. Brews quickly with instant color, giving up to 420+ cups per kg.

100% of our tea is freshly picked and procured from premier tea estates in Upper Assam (Dibrugarh & Tinsukia). We never add artificial food colorings, synthetic chemicals, or fake aromas. Only 100% pure, natural Assam tea leaves.

Our tea retains full freshness and aroma for 12 Months. Every pouch is heat-sealed in multi-layer foil to protect against air, moisture, and heat.

Visit our dedicated B2B Wholesale Hub to view commercial sack rates (10kg, 20kg, 35kg sacks), calculate your savings per cup with our live yield calculator, and order directly with a full GST invoice.

Yes! We offer a Free Commercial Tasting Kit for business owners containing samples of Hotel Master Blend, Royal Gold Leaf, and Restaurant Granules. Submit the sample request form on our B2B page or WhatsApp our wholesale desk at +91 96191 44199.

Your satisfaction is our top priority. If your package arrives damaged, unsealed, or you received the wrong item, please notify us within 7 days of delivery. We will arrange a 100% free doorstep replacement or process a full refund. You can review our complete Refund & Return Policy anytime.