Privacy Policy

1. Information We Collect

When you browse our online tea store, create an account, place a retail order, or request a wholesale B2B quote, we collect the following essential information:

• Personal Contact Data: Full Name, Mobile / WhatsApp Number, Email Address.
• Shipping & Delivery Data: Complete Postal Address, City, State, and 6-digit Pincode.
• B2B Business Information: Business / Restaurant Name, GSTIN (if provided for B2B input credit invoices), and monthly tea volume requirements.
• Order & Transaction Details: Products purchased, packet size (250g, 500g, 1Kg), invoice value, payment method, and courier tracking details.

2. How We Use Your Information

We use your data solely for delivering fresh Assam tea and providing superior customer service:

• To accurately dispatch and deliver your tea orders to your doorstep across India.
• To send real-time order confirmation receipts, WhatsApp updates, and courier tracking numbers (AWB).
• To process authorized payments and issue GST tax invoices.
• To assist you promptly with tasting sample requests, inquiries, returns, or product questions.

3. Payment Security & Zero Card Storage

All electronic transactions (UPI, Credit/Debit Cards, Net Banking) are securely processed through RBI-authorized payment gateways (Razorpay, PhonePe, Cashfree, Axis Bank UPI) utilizing 256-bit SSL encryption.

Alauddin Tea does not store or process your credit card numbers, debit card PINs, CVVs, or Net Banking passwords on our servers.

4. Information Sharing with Logistics Partners

To fulfill doorstep delivery, we share your delivery address and contact phone number strictly with our contracted shipping partners (e.g. Delhivery, BlueDart, India Post Speed Post). These partners are legally bound to use your data only for parcel delivery and GPS navigation.

5. Privacy Grievance & Contact

If you have any questions regarding your personal information, wish to update your account, or request data deletion, please contact our Data Grievance Officer: