100% Garden Fresh Assam Blends
Home Refund & Returns

Returns & Refund Policy

Our 100% satisfaction promise. Transparent, hassle-free replacement or refund support for every customer.

The Alauddin 100% Quality & Freshness Promise Every batch is 100% genuine Upper Assam tea, free from adulteration, synthetic colorings, or fillers. Your complete satisfaction is our highest priority.

7-Day Hassle-Free Replacement Policy

We take extreme care in packaging your tea pouches in tamper-evident sealed foil packets. However, if your order experiences any of the following, we provide a 100% free doorstep replacement:

  • Damaged in Transit: Outer pouch torn, punctured, or seal broken during courier handling.
  • Incorrect Item Received: Wrong blend type or incorrect pack size delivered compared to your order confirmation.
  • Manufacturing Defect: Any irregularity in the freshness barrier seal or packaging integrity.

*Please notify our support team within 7 days of delivery receipt.

How to Claim a Replacement or Refund

We do not require complicated forms. Initiating a replacement takes less than 2 minutes:

Step 1

Take a Photo

Snap a quick clear photo of the damaged/incorrect pouch and the shipping label on the outer box.

Step 2

WhatsApp Our Desk

Send your Order ID and photo to our official WhatsApp support at +91 96191 44199.

Step 3

Instant Resolution

Our team verifies within 2 hours and dispatches a fresh replacement or initiates your full refund.

Refund Processing Timelines

When a refund is approved by our team:

  • UPI Payments (Google Pay, PhonePe, Paytm): Credited directly back to your UPI VPA within 2 to 4 hours.
  • Debit / Credit Cards & Net Banking: Processed through the banking gateway and reflected in your bank account in 24 to 48 business hours.
  • Cash on Delivery (COD) Orders: Refunded via direct instant UPI transfer or NEFT bank transfer upon receiving your account details.

Order Cancellation Policy

You may cancel your retail online order anytime before it has been dispatched from our Mumbai hub.

  • To cancel, simply WhatsApp or call us at +91 96191 44199 with your Order ID before 2:00 PM on the order day.
  • 100% of the prepaid amount will be refunded immediately without any cancellation deduction fees.

B2B Wholesale Commercial Order Protection

To ensure 100% taste matching for hotels, tea vendors, and caterers before placing bulk sack orders (10kg/20kg/35kg), we strongly recommend requesting our Free Commercial Tasting Kit first. If a commercial batch delivered differs in specification from the approved sample lot, our quality manager will inspect and facilitate immediate batch replacement.