Shipping & Delivery Policy

Order Processing & Dispatch Timeline

At Alauddin Tea, we freshly pack our genuine Upper Assam blends directly from our central South Mumbai distribution hub.

• Orders placed before 2:00 PM (Monday to Saturday): Packed and dispatched on the same business day.
• Orders placed after 2:00 PM or on Sundays/Public Holidays: Dispatched on the next business morning.
• Every packet is sealed in an airtight, moisture-proof food-grade barrier pouch with tamper-evident sealing before being placed into heavy corrugated outer cartons.

Estimated Delivery Timelines Across India

We partner with India's leading surface and air courier networks (BlueDart, Delhivery, DTDC, Xpressbees, and India Post Speed Post) to guarantee reliable delivery:

*Please note that extreme weather conditions, festive courier backlogs, or remote hill stations may occasionally require an extra 24–48 hours.

Live Tracking & Notifications

As soon as your package is dispatched from Mumbai, you will receive:

• An instant WhatsApp & SMS message with your AWB tracking number and direct live tracking link.
• Real-time status updates in your Customer Account Portal.
• Out-for-delivery OTP verification to ensure delivery strictly to your hands.

B2B Wholesale Bulk Sack Logistics

For commercial hotel clients, caterers, and wholesale distributors ordering commercial sacks (10kg, 20kg, 35kg sacks):

• Commercial shipments are routed through dedicated freight carriers (VRL Logistics, SafeXpress, TCI Express, and spot road transporters).
• Full insurance transit coverage and GST tax invoices are provided with every sack order.
• For customized commercial freight arrangements or direct godown dispatch, contact our B2B logistics desk directly at +91 96191 44199.